Business Operations Coordinator

Certificate of Completion

Credits: 60-61 | Length of Program: 4-5 quarters

Business Operations Coordinator - Certificate of Completion

Basic background in business with emphasis on skills required to coordinate multiple functions within a small business. Program focuses on recordkeeping skills, communication skills and enhancing interpersonal skills to improve the efficiency of an organization.

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Career Opportunities

Graduates may work as part of a team or may be the main support person at an entrepreneurial firm. Much depends on the student’s work experience and prior background. The skills are general in nature but broad enough to be applicable to a wide variety of work settings. Students who are currently employed as the main support person in a small office will benefit from the breadth of training through their introduction to basic managerial skills. See Business » Business Administration for more career and employment information.

Length of Program

Full-time students would typically complete a 58-credit program in four to five quarters, after basic skills and/or pre-college are complete.

Admission Requirements

Students are accepted into the program every quarter.

If a degree is desired, courses used to complete the certificate apply directly to the Business Administration Associate in Applied Science Degree.

Application Process / How to Apply

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Program Student Learning Outcomes

At the completion of the Business Operations Coordinator Certificate, the successful student will be able to:

Analyze and evaluate alternatives that lead to successful accomplishment of organizational objectives
Create and present information in written, oral, and symbolic forms to clearly convey business information
Formulates strategies to collect and evaluate quantitative and qualitative data to support organizational objectives
Recognize and assesses ethical dilemmas in the workplace
Recognize and adapt interpersonal behaviors and communication styles to effectively collaborate in a multicultural world
Support and manage the operations of a small organization within a variety of fields
Create documents and maintain records important to the daily operation of the business
Manage customer or client expectations
Use a variety of media, including the web, to market the business

Ed Plan / Class List

Required Courses

CCS101 Pathways to Success 3 Credits Search Schedule

Cultivates the mind-set and skills necessary for students to become confident, reflective, self-directing, and successful learners. Prerequisite: Eligible for ENGL 090 or higher.

ACCT&201 Principles of Accounting I 5 Credits Search Schedule

Examines the basic structure of accounting, including receivables, payables, merchandise inventory, deferrals, accruals, depreciation and internal controls. Prerequisite: "C" or better in MATH 092 or an "S" in ABE 065 or "C" or better in OFTEC 170.
Distribution: AA, AS, DTA

BUS&101 Introduction to Business 5 Credits Search Schedule

Introduces current concepts and structures of American business. Covers the functions of business: forms of ownership, management, marketing, production, finance, and the economy. Prerequisite: Eligible for ENGL 098 or ENGL& 101.
Distribution: AA, AS, DTA, SOCIAL SCIENCE, NURSING SOCIAL SCIENCE, AA-AAS-T-SOCIAL SCIENCE

BUS104 Business Math 5 Credits Search Schedule

Emphasizes solving practical problems in business, including percentages, payroll, simple and compound interest, annuities, discounts, and markups using a calculator. Prerequisite: Appropriate placement or a "C" or better in MATH 092 or an "S" in ABE 065.
Distribution: AAS, AAS-COMPUTATION

BUS140 Customer Service 5 Credits Search Schedule

Introduces the importance of developing a service-oriented organization whose practices foster customer retention and loyalty. Develops skills in problem-solving, communication in both oral and written form, critical thinking and decision-making in order to identify and respond to customer needs. Prerequisite: Eligible for ENGL 098 or ENGL& 101.

BUS160 Principles of Marketing 5 Credits Search Schedule

Introduces fundamental principles of marketing with an emphasis on application of the concepts. Prerequisite: BUS& 101 or instructor's permission.

BUS260 Principles of Management: Diversity 5 Credits Search Schedule

Describes the functions of management with an emphasis on current management issues, including the impact of diversity in the workplace. Prerequisite: BUS& 101.
Distribution: AA, AAS, AS, DTA, DIVERSITY, AAS-HUMAN RELATIONS

OFTEC108 Introduction to Microsoft Office 3 Credits Search Schedule

Introduces the software components of Microsoft Office: Word, Excel, PowerPoint and Access. Prerequisite: None.

OFTEC136 Microsoft Word I 5 Credits Search Schedule

Prepares students to use the features of Microsoft Word software to create a variety of documents for business or personal use. The ability to type at least 25 words per minute (wpm) is recommended. Prerequisite: OFTEC 100 or OFTEC 108.

OFTEC141 Excel 5 Credits Search Schedule

Covers Excel worksheet and workbook concepts and functions. Advanced topics such as database functions and macros will be introduced. Prerequisite: OFTEC 100 or OFTEC 108 or OFTEC 125 and MATH 092 or ABE 065.

Recommended Electives

Choose one of the following:

BUS220 Starting and Managing a Small Business 5 Credits Search Schedule

Describes the steps in business planning through the development of a business plan. Prerequisite: None.

CMST110 Introduction to Social Media 5 Credits Search Schedule

Investigates how social media, platforms, and applications shape human behavior and communications. Students will develop skills analyzing and using social media for personal, strategic, and professional purposes. Prerequisite: None.
Distribution: AA, DTA, AA-AAS-T-HUMANITIES

OFTEC125 Digital Productivity Tools 4 Credits Search Schedule

Introduces web-based tools used for office productivity and workflow management. Includes personal information systems and file sharing. Prerequisite: None.

General Education Requirements

Communication:

ENGL&101 English Composition I 5 Credits Search Schedule

Develops writing skills by focusing on strategies and techniques writers use to convey ideas, evaluate information, make a point, and participate in multiple discourse communities. Emphasizes both the process and the product of writing. This course was formerly known as WRIT 101, College Writing I. Prerequisite: Appropriate placement test scores OR appropriate completion of ENGL 095, ENGL 095X, or ENGL 098 OR concurrent enrollment in ENGL 110 with instructor's permission.
Distribution: AA, AAS, AS, DTA, COMMUNICATION, GER-CIS, AA-AAS-T-COMMUNICATION, AAS-COMMUNICATION: Reading/Writing, AAS-READING-WRITING

Addititional Communication: Choose one of the following:

CMST&220 Public Speaking 5 Credits Search Schedule

Introduction to oral communication theory and to public speaking/listening practice as applied to a variety of settings and audiences. Students will learn to verbally inform and/or demonstrate and persuade an audience using a variety of speech types. Covers speech preparation, critical listening and thinking, and individual and group presentation techniques. This course was formerly known as SPCH 101, Introduction to Public Speaking. Prerequisite: None.
Distribution: AA, AAS, AS, DTA, AAS-SPEAKING-LISTENING, AA-AAS-T-COMMUNICATION, AAS-ADDITIONAL COMMUNICATION

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CMST240 Intercultural Communication: Diversity 5 Credits Search Schedule

Introduces intercultural communication theories and concepts with applications. Explores the communication processes when people enter new cultural context or interact with people who have different cultural identities. Prerequisite: Eligible for ENGL 098 or ENGL& 101 or instructor's permission.
Distribution: AA, AAS, AS, DTA, DIVERSITY, HUMANITIES, NURSING HUMANITIES, AAS-SPEAKING-LISTENING, AAS-HUMAN RELATIONS, AA-AAS-T-HUMANITIES, AAS-ADDITIONAL COMMUNICATION

Effective Catalog Year 2020-2021

Additional Information

Revision Date:

May 1, 2020