The Clerk/Receptionist Certificate prepares the student to perform basic tasks in computer applications; in assisting clients/customers with procedures, appointments, or inquiries; and in handling documents. Full-time students typically complete this program in three quarters, if basic skills and/or pre-college are completed.
Graduates may work with state, county, or other municipal agencies as well as private industry. Typical duties may include formatting documents, composing business correspondence, filing, and performing receptionist functions. See Business » Office Technology and Administration for more career and employment information.
At the completion of the Office Technology and Administration Program, the successful student will be able to:
- Apply critical thinking, professional practices, and efficient techniques to complete job tasks
- Communicate clearly and professionally with clients, supervisor, and coworkers
- Evaluate a worksplace problem and apply appropriate strategies and valid reasoning to process quantitative and symbolic data
- Recognize ethical dilemmas in the workplace and evaluate the consequences
- Identify and adjust to workplace differences in order to operate collaboratively and effectively
Certificates: A Clerk Receptionist Certificate of Proficiency will be awarded upon successful completion of all required courses.
Special Program Note: Students should take enough keyboarding classes (OFTEC 101, 102, 103 and 104) to achieve a minimum typing speed for this certificate program--30 words per minute. Students who can keyboard by touch may be eligible to bypass this class and still receive credit through the college’s advanced standing process. See a faculty advisor to discuss this option.
Additional Program Information
Clerk/Receptionist-Customer Service Specialist
Certificate of Proficiency
Core Requirements – Clerk/Receptionist Certificate
Distribution: AA, AAS, AS, DTA, DIVERSITY, SOCIAL SCIENCE, NURSING SOCIAL SCIENCE, AAS-HUMAN RELATIONS, AA-AAS-T-SOCIAL SCIENCE
Effective Catalog Year 2017-2018, Revised March 21, 2017