Computer Support I - Certificate of Proficiency
Information Technology Pathway
36 Credits | 4 Quarters
Put your passions to work in one of the most relevant and in-demand industries—Information Technology. Become a game developer, civil engineer, cybersecurity guru, or IT network engineer and work in virtually any industry and any country. Take your next step into our Information Technology Pathway.
Transition Studies Students have several options for their starting point. Some students may start in our Transition Studies programs: Adult Basic Education, English as a Second Language, Digital Literacy, and High School+.
At the completion of the Information Technology Computer Support Program, the successful student will be able to:
- Utilize applied skills with fundamental concepts to achieve design, planning, deployment and management goals where systems related technology and services are employed
- Demonstrate clear and concise communication throughout the management hierarchy through the use of oral and written forms
- Demonstrate an understanding of industry related mathematical concepts used to achieve results where configuration and troubleshooting of technical systems is required
- Practice and apply appropriate legal standards and mandates reflecting the most current laws and regulations in regard to technical system support
- Demonstrate the ability to participate in diverse team environments while engaged in technical projects
- Install, configure and maintain client hardware and software
- Effectively troubleshoot hardware and software in “end user” environments
- Maintain and monitor customer service at helpdesk tier