Information Technology Computer Support

Associate in Applied Science

Credits: 90  |   Length of Program: 6 quarters

Subject: Information Technology Support


Information Technology Computer Support - Associate in Applied Science

Coursework begins with an introduction to networking, client/server operating systems and computer hardware.  A steady progression follows to more advanced subject matter in these areas.

Information Technology Computer Support is designed for persons interested in working with end users in network environments. Duties may include software/hardware trouble shooting, installation, configuration and direct user support. This track helps to prepare the student for the A+, N+, Security+ and client MCSA certifications.

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Career Opportunities

Job opportunities can be found in both public and private sectors. Students who earn their AAS degree will be exposed to current tools and techniques for implementing solutions for customers in network environments. The continuing advancement of technology creates a demand for skilled technicians who can provide immediate support in these areas. Typical job titles include Network Administrator, Network Technician and Helpdesk Support/Desktop Technician.

See Information Technology » Information Technology Computer Support for more career and employment information.

Program Outcomes

At the completion of the Information Technology Computer Support Program, the successful student will be able to: 

  • Utilize applied skills with fundamental concepts to achieve design, planning, deployment and management goals where systems related technology and services are employed
  • Demonstrate clear and concise communication throughout the management hierarchy through the use of oral and written forms
  • Demonstrate an understanding of industry related mathematical concepts used to achieve results where configuration and troubleshooting of technical systems is required
  • Practice and apply appropriate legal standards and mandates reflecting the most current laws and regulations in regard to technical system support
  • Demonstrate the ability to participate in diverse team environments while engaged in technical projects
  • Install, configure and maintain client hardware and software
  • Effectively troubleshoot hardware and software in “end user” environments
  • Maintain and monitor customer service at helpdesk tier level one
Ed Plan / Class List
General Education Requirements

Communication

ENGL&101 English Composition I 5 Credits Search Schedule
Develops writing skills by focusing on strategies and techniques writers use to convey ideas, evaluate information, make a point, and participate in multiple discourse communities. Emphasizes both the process and the product of writing. This course was formerly known as WRIT 101, College Writing I. Prerequisite: Appropriate placement test scores OR appropriate completion of ENGL 095, ENGL 095X, or ENGL 098 OR concurrent enrollment in ENGL 110 with instructor's permission.
Distribution: AA, AAS, AS, DTA, COMMUNICATION, GER-CIS, AA-AAS-T-COMMUNICATION, AAS-COMMUNICATION: Reading/Writing, AAS-READING-WRITING

Additional Communication
Choose one of the following:
ENGL&235 Technical Writing 5 Credits Search Schedule
The study of effective technical and professional communication. Development of skills in proposal writing, technical report writing, business correspondence, oral presentations, online communication, group problem solving, professional portfolio development and basic research techniques. This course was formerly known as TCOM 106, Technical and Professional Communication. Prerequisite: ENGL& 101 (formerly WRIT 101). Word processing skills recommended.
Distribution: AA, AAS, AS, DTA, COMMUNICATION, AAS-SPEAKING-LISTENING, GER-CIS, AA-AAS-T-COMMUNICATION
-OR-
OFTEC260 Business Communication 5 Credits Search Schedule
Explores the principles of effective communication in business emphasizing the human relations factor, through correspondence, report writing, and an oral presentation. OFTEC 160 recommended. Prerequisite: ENGL& 101 with a "C" or better.

Computation
MATH101 Technical Mathematics I 5 Credits Search Schedule
Covers the theories and applications of mathematics used in technical fields with emphasis on problem solving strategies, measurement, algebra, geometry, unit conversions and the metric system. Prerequisite: Eligible for MATH 090.
Distribution: AAS, AAS-COMPUTATION

Human Relations
Choose one from the following list
5 Credits in HUMAN RELATIONS

 

Diversity Requirement: South Puget Sound Community College requires all new students seeking an Associate Degree to complete a “diversity” course which meets the college criteria for listing as a diversity course and has been approved for such listing by the college Instructional Council prior to the student enrolling in the class. 

Effective Catalog Year 2018-2019

 

Entry Requirements

After completing initial enrollment counseling at South Puget Sound Community College it is important to contact a program advisor as soon as possible. 

Length of Program

The Information Technology Computer Support Program takes a minimum of six quarters of full-time studies for the Associate in Applied Science degree. The Computer Support I certificate program takes a minimum of two quarters of full-time studies for the certificate of proficiency.

Application Process / How to Apply

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Revision Date: 
March 20, 2018