Information Technology Computer Support

Associate in Applied Science

Credits: 92-95 | Length of Program: 6 quarters

Subject: Information Technology Support

Information Technology Computer Support - Associate in Applied Science

Coursework begins with an introduction to networking, client/server operating systems and computer hardware. A steady progression follows to more advanced subject matter in these areas.

Information Technology Computer Support is designed for persons interested in working with end users in network environments. Duties may include software/hardware trouble shooting, installation, configuration and direct user support. This track helps to prepare the student for the A+, N+, Security+ and client MCSA certifications.

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Career Opportunities

Job opportunities can be found in both public and private sectors. Students who earn their AAS degree will be exposed to current tools and techniques for implementing solutions for customers in network environments. The continuing advancement of technology creates a demand for skilled technicians who can provide immediate support in these areas. Typical job titles include Network Administrator, Network Technician and Helpdesk Support/Desktop Technician.

See Information Technology » Information Technology Computer Support for more career and employment information.

Program Outcomes

At the completion of the Information Technology Computer Support Program, the successful student will be able to:

Utilize applied skills with fundamental concepts to achieve design, planning, deployment and management goals where systems related technology and services are employed
Demonstrate clear and concise communication throughout the management hierarchy through the use of oral and written forms
Demonstrate an understanding of industry related mathematical concepts used to achieve results where configuration and troubleshooting of technical systems is required
Practice and apply appropriate legal standards and mandates reflecting the most current laws and regulations in regard to technical system support
Demonstrate the ability to participate in diverse team environments while engaged in technical projects
Install, configure and maintain client hardware and software
Effectively troubleshoot hardware and software in “end user” environments
Maintain and monitor customer service at helpdesk tier level one

Ed Plan / Class List

Entry Requirements

After completing initial enrollment counseling at South Puget Sound Community College it is important to contact a program advisor as soon as possible.

Required Courses

All students required to complete precollege Math or English coursework must complete HDEV 101: Enhancing Student Success (3 credits) within their first two quarters of attendance.

OFTEC108 Introduction to Microsoft Office 3 Credits Search Schedule

Introduces the software components of Microsoft Office: Word, Excel, PowerPoint and Access. Prerequisite: None.

OFTEC125 Digital Productivity Tools 4 Credits Search Schedule

Introduces web-based tools used for office productivity and workflow management. Includes personal information systems and file sharing. Prerequisite: None.

CNA100 Introduction to Networking 5 Credits Search Schedule

Introduces foundational concepts designed to prepare the student for more advanced networking concepts. Students will be introduced to terms and technologies commonly seen in a computer network. Prerequisite: Eligible for MATH 090 and ENGL 090.

CNA101 Cisco I 5 Credits Search Schedule

The first of four courses leading to the Cisco Certified Network Associate (CCNA) designation. Introduces Cisco Networking Academy Program students to entry-level concepts in the networking field. Prerequisite: CNA 100 or instructor's permission.

CNA112 PC Workstation Technical Support 5 Credits Search Schedule

Provides instruction on complete tear down and reassembly of PC Workstations including software configuration and troubleshooting of common hardware installation issues. Prerequisite: Eligible for MATH 090 and ENGL 090.

CNA113 PC Operating Systems 3 Credits Search Schedule

Introduces PC operating systems with an emphasis on support user software, operating systems, basic networking concepts, troubleshooting, and diagnostics. Prerequisite: Eligible for MATH 090 and ENGL 090.

CNA120 Command Line Interface 5 Credits Search Schedule

Introduces the use of the Windows command line and PowerShell interfaces to manage and manipulate Windows Operating systems. Prerequisite: Eligible for MATH 090 and ENGL 090.

CNA121 Microsoft Workstation 5 Credits Search Schedule

A technical introduction to the Microsoft Windows Client operating system and Microsoft Client-Server networks. Includes Client installation, configuration, troubleshooting, creating user and group accounts, designing a user environment, sharing folders, securing access to network resources, and providing network services. Preparation for the Microsoft Certificate Exam. Students enrolling in this course should have familiarity with Microsoft Windows operating systems. Prerequisite: CNA 113 or instructor's permission.

CNA122 Microsoft Server 5 Credits Search Schedule

A technical introduction to the Microsoft Windows server operating system and Microsoft Client-Server networks. Includes implementation of a core Windows Server Infrastructure into an existing enterprise environment by installing and configuring Active Directory, networking and other core services. Prerequisite: CNA 120 or instructor's permission.

CNA125 IT Soft Skills 3 Credits Search Schedule

Emphasizes User Centered Design and introduces human behavior utilizing the DISC (Dominance, Influence, Steadiness, and Compliance) assessment model as it relates to the information technology environment. Prerequisite: None.

CNA130 Introduction to Linux/Unix 5 Credits Search Schedule

Introduces Linux operating systems from the perspective of a new user. Covers how to install, maintain, and configure a Linux Operating System. Explores the shell interface, utilities, and basic characteristics of the operating system. Prerequisite: Eligible for MATH 090 and ENGL 090.

CNA150 Cisco II 5 Credits Search Schedule

The second of four courses leading to the Cisco CCNA certification. Participants will receive intermediate level instruction covering routing, switching and design theory for SOHO networks. Prerequisite: CNA 101.

CNA170 Introduction to Wireless 3 Credits Search Schedule

Design, planning, implementation, operation, and troubleshooting of Wireless LANs. A comprehensive overview of technologies, security, and design best practices with particular emphasis on hands-on skills. Prerequisite: CNA 101 or instructor's permission.

CNA210 Introduction to Network Security 5 Credits Search Schedule

Introduction to securing network resources. Evaluation of network security from a global perspective. Incorporates media security, network vulnerabilities and authentication protocols. Basic cryptography, operating system security and Internet security practices. Preparation for the CompTIA Security+ Exam. Prerequisite: CNA 101 and either CNA 121 or CNA 122.

CNA221 Windows Server Administration 5 Credits Search Schedule

A detailed examination of the tasks required to deploy and maintain a Windows Server infrastructure in an enterprise environment. Incorporates IP addressing, automatic IP addressing (DHCP). Remote Access and Routing Services (RRAS), Network Address Translation (NAT), and Name Resolution (DNS and WINS). Includes troubleshooting and an added emphasis on planning services. Requires a strong understanding of the Windows client and Server operating systems. Prerequisite: CNA 122 or instructor's permission.

CNA225 Microsoft SharePoint 3 Credits Search Schedule

Introduces SharePoint to beginning and intermediate-level computer users. Prerequisite: CNA 122.

CNA290 Cooperative Work Experience/Internship Search Schedule

This Course has no description available

CNA 290 Cooperative Work Experience/Internships 3 credits

General Education Requirements

Communication

ENGL&101 English Composition I 5 Credits Search Schedule

Develops writing skills by focusing on strategies and techniques writers use to convey ideas, evaluate information, make a point, and participate in multiple discourse communities. Emphasizes both the process and the product of writing. This course was formerly known as WRIT 101, College Writing I. Prerequisite: Appropriate placement test scores OR appropriate completion of ENGL 095, ENGL 095X, or ENGL 098 OR concurrent enrollment in ENGL 110 with instructor's permission.
Distribution: AA, AAS, AS, DTA, COMMUNICATION, GER-CIS, AA-AAS-T-COMMUNICATION, AAS-COMMUNICATION: Reading/Writing, AAS-READING-WRITING

Additional Communication
Choose one of the following:

ENGL&235 Technical Writing 5 Credits Search Schedule

Introduces technical writing skills necessary to communicate effectively in the workplace. Emphasizes written documents, successful teamwork strategies, and ethical considerations in workplace communication. Prerequisite: ENGL& 101 with a "C" or better.
Distribution: AA, AAS, AS, DTA, COMMUNICATION, AAS-SPEAKING-LISTENING, GER-CIS, AA-AAS-T-COMMUNICATION

-OR-

OFTEC260 Business Communication 5 Credits Search Schedule

Explores the principles of effective communication in business emphasizing the human relations factor, through correspondence, report writing, and an oral presentation. OFTEC 160 recommended. Prerequisite: ENGL& 101 with a "C" or better.

Computation

MATH101 Technical Mathematics I 5 Credits Search Schedule

Covers the theories and applications of mathematics used in technical fields with emphasis on problem solving strategies, measurement, algebra, geometry, unit conversions and the metric system. Prerequisite: Eligible for MATH 090.
Distribution: AAS, AAS-COMPUTATION

Human Relations
Choose one from the following list

5 Credits in HUMAN RELATIONS

Diversity Requirement: South Puget Sound Community College requires all new students seeking an Associate Degree to complete a “diversity” course which meets the college criteria for listing as a diversity course and has been approved for such listing by the college Instructional Council prior to the student enrolling in the class.

Effective Catalog Year 2018-2019

Length of Program

The Information Technology Computer Support Program takes a minimum of six quarters of full-time studies for the Associate in Applied Science degree. The Computer Support I certificate program takes a minimum of two quarters of full-time studies for the certificate of proficiency.

Application Process / How to Apply

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Additional Information

Revision Date:

October 16, 2018