Information Technology Computer Support
Associate in Applied Science
Credits: 95 |
Length of Program: 6 quarters
Subject: Information Technology Support
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Information Technology Computer Support - Associate in Applied Science
Coursework begins with an introduction to networking, client/server operating systems and computer hardware. A steady progression follows to more advanced subject matter in these areas.
Information Technology Computer Support is designed for persons interested in working with end users in network environments. Duties may include software/hardware trouble shooting, installation, configuration and direct user support. This track helps to prepare the student for the A+, N+, Security+ and client MCSA certifications.
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Job opportunities can be found in both public and private sectors. Students who earn their AAS degree will be exposed to current tools and techniques for implementing solutions for customers in network environments. The continuing advancement of technology creates a demand for skilled technicians who can provide immediate support in these areas. Typical job titles include Network Administrator, Network Technician and Helpdesk Support/Desktop Technician. See Information Technology » Information Technology Computer Support for more career and employment information.
At the completion of the Information Technology Computer Support Program, the successful student will be able to:
- Utilize applied skills with fundamental concepts to achieve design, planning, deployment and management goals where systems related technology and services are employed
- Demonstrate clear and concise communication throughout the management hierarchy through the use of oral and written forms
- Demonstrate an understanding of industry related mathematical concepts used to achieve results where configuration and troubleshooting of technical systems is required
- Practice and apply appropriate legal standards and mandates reflecting the most current laws and regulations in regard to technical system support
- Demonstrate the ability to participate in diverse team environments while engaged in technical projects
- Install, configure and maintain client hardware and software
- Effectively troubleshoot hardware and software in “end user” environments
- Maintain and monitor customer service at helpdesk tier level one
Entry Requirements
After completing initial enrollment counseling at South Puget Sound Community College it is important to contact a program advisor as soon as possible.
CCS101
Pathways to Success
3 Credits Search Schedule
Cultivates the mind-set and skills necessary for students to become confident, reflective, self-directing, and successful learners. Prerequisite: Eligible for ENGL 090 or higher.
OFTEC108
Introduction to Microsoft Office
3 Credits Search Schedule
Introduces the software components of Microsoft Office: Word, Excel, PowerPoint and Access. Prerequisite: None.
OFTEC125
Digital Productivity Tools
4 Credits Search Schedule
Introduces web-based tools used for office productivity and workflow management. Includes personal information systems and file sharing. Prerequisite: None.
CNA100
Introduction to Networking
5 Credits Search Schedule
Introduces foundational concepts designed to prepare the student for more advanced networking concepts. Students will be introduced to terms and technologies commonly seen in a computer network. Prerequisite: Eligible for MATH 092 and ENGL 090.
CNA101
Cisco I
5 Credits Search Schedule
Covers network architecture and function. Introduces IP addressing, Ethernet concepts, protocol communication, network configuration and troubleshooting. Prerequisite: Eligible for MATH 092 and ENGL 090, CNA 100.
CNA112
PC Workstation Technical Support
5 Credits Search Schedule
Provides instruction on complete tear down and reassembly of PC Workstations including software configuration and troubleshooting of common hardware installation issues. Prerequisite: Eligible for MATH 092 and ENGL 090.
CNA113
PC Operating Systems
3 Credits Search Schedule
Introduces PC operating systems with an emphasis on support user software, operating systems, basic networking concepts, troubleshooting, and diagnostics. Prerequisite: Eligible for MATH 092 and ENGL 090.
CNA120
Command Line Interface
5 Credits Search Schedule
Introduces the use of the Windows command line and PowerShell interfaces to manage and manipulate Windows Operating systems. Prerequisite: Eligible for MATH 092 and ENGL 090.
CNA121
Microsoft Workstation
5 Credits Search Schedule
Expands student understanding of operating systems through focused study of the Windows Client OS within Client-Server networks. Prepares students for Microsoft Desktop certification. Prerequisite: CNA 113 or instructor's permission.
CNA122
Microsoft Server
5 Credits Search Schedule
Introduces the Microsoft Windows server operating system and Microsoft Client-Server networks. Includes implementation of a core Windows Server Infrastructure into host and compute environments. Prerequisite: CNA 120 or instructor's permission.
CNA125
IT Soft Skills
3 Credits Search Schedule
Emphasizes User Centered Design and introduces human behavior utilizing the DISC (Dominance, Influence, Steadiness, and Compliance) assessment model as it relates to the information technology environment. Prerequisite: None.
CNA130
Introduction to Linux/Unix
5 Credits Search Schedule
Introduces Linux operating systems from the perspective of a new user. Covers how to install, maintain, and configure a Linux Operating System. Explores the shell interface, utilities, and basic characteristics of the operating system. Prerequisite: Eligible for MATH 092 and ENGL 090.
CNA150
Cisco II
5 Credits Search Schedule
Covers the architecture, components, and operations of routers and switches in a small network. Includes configuration of routers and switches for basic functionality. Prerequisite: Eligible for MATH 092 and ENGL 090, CNA 101.
CNA170
Introduction to Wireless
3 Credits Search Schedule
Introduces wireless concepts and technologies used in networking. Includes planning, design, configuration, management, and troubleshooting. Emphasizes wireless industry standards, security best practices, and hands-on skills. Prepares students for Certified Wireless Network Administrator (CWNP) certifications. Prerequisite: CNA 101 or instructor's permission.
CNA210
Introduction to Network Security
5 Credits Search Schedule
Introduces network security concepts and terms from a global perspective. Explores a wide range of topics including authentication, cryptography, risk and vulnerability analysis, and disaster recovery. Prepares students for the CompTIA Security+ exam. Prerequisite: CNA 101, and either CNA 121 or CNA 122.
CNA221
Windows Server Administration
5 Credits Search Schedule
Explores how to deploy and maintain a Windows Server network infrastructure in an enterprise environment, including DNS, DHCP, remote access, and distributed network solutions. Requires a strong understanding of the Windows client and Server operating systems. Prerequisite: CNA 122 or instructor's permission.
CNA225
Microsoft SharePoint
3 Credits Search Schedule
Introduces SharePoint to beginning and intermediate-level computer users. Prerequisite: CNA 122.
CNA290
Cooperative Work Experience/Internship
Search Schedule
Cooperative Work Experience (Co-op) is an academic internship program that integrates a student?s classroom study with planned supervised learning in positions related to the student?s program of study or area of interest. Students are awarded credit and a grade not for the work itself, but for the demonstration of learning which occurs in and throughout the work experience.
3 credits
General Education Requirements
Communication
ENGL&101
English Composition I
5 Credits Search Schedule
Develops writing skills by focusing on strategies and techniques writers use to convey ideas, evaluate information, make a point, and participate in multiple discourse communities. Emphasizes both the process and the product of writing. This course was formerly known as WRIT 101, College Writing I. Prerequisite: Appropriate placement test scores OR appropriate completion of ENGL 095, ENGL 095X, or ENGL 098 OR concurrent enrollment in ENGL 110 with instructor's permission.
Distribution: AA, AAS, AS, DTA, COMMUNICATION, GER-CIS, AA-AAS-T-COMMUNICATION, AAS-COMMUNICATION: Reading/Writing, AAS-READING-WRITING
Additional Communication
Choose one of the following:
ENGL&235
Technical Writing
5 Credits Search Schedule
Introduces technical writing skills necessary to communicate effectively in the workplace. Emphasizes written documents, successful teamwork strategies, and ethical considerations in workplace communication. Prerequisite: ENGL& 101 with a "C" or better.
Distribution: AA, AAS, AS, DTA, COMMUNICATION, AAS-SPEAKING-LISTENING, GER-CIS, AA-AAS-T-COMMUNICATION
-OR-
OFTEC260
Business Communication
5 Credits Search Schedule
Explores the principles of effective communication in business emphasizing the human relations factor, through correspondence, report writing, and an oral presentation. OFTEC 160 recommended. Prerequisite: ENGL& 101 with a "C" or better.
Computation
MATH101
Technical Mathematics I
5 Credits Search Schedule
Covers the theories and applications of mathematics used in technical fields with emphasis on problem solving strategies, measurement, algebra, geometry, unit conversions and the metric system. Prerequisite: Eligible for MATH 092.
Distribution: AAS, AAS-COMPUTATION
Human Relations
Choose one from the following list
(must satisfy diversity requirement)
Diversity Requirement
Diversity-designated courses at South Puget Sound Community College provide opportunities for students to develop awareness of their own social and cultural identities, seek understanding of others, and cultivate skills to communicate across cultures and differences. All programs require the completion of a diversity course.
Effective Catalog Year 2019-2020
The Information Technology Computer Support Program takes a minimum of six quarters of full-time studies for the Associate in Applied Science degree. The Computer Support I certificate program takes a minimum of two quarters of full-time studies for the certificate of proficiency.
