Coursework begins with an introduction to networking, client/server operating systems and computer hardware. A steady progression follows to more advanced subject matter in these areas.
Information Technology Computer Support is designed for persons interested in working with end users in network environments. Duties may include software/hardware trouble shooting, installation, configuration and direct user support. This track helps to prepare the student for the A+, N+, Security+ and client MCSA certifications.
Job opportunities can be found in both public and private sectors. Students who earn their AAS degree will be exposed to current tools and techniques for implementing solutions for customers in network environments. The continuing advancement of technology creates a demand for skilled technicians who can provide immediate support in these areas. Typical job titles include Network Administrator, Network Technician and Helpdesk Support/Desktop Technician. See Information Technology » Information Technology Computer Support for more career and employment information.
At the completion of the Information Technology Computer Support Program, the successful student will be able to:
- Utilize applied skills with fundamental concepts to achieve design, planning, deployment and management goals where systems related technology and services are employed
- Demonstrate clear and concise communication throughout the management hierarchy through the use of oral and written forms
- Demonstrate an understanding of industry related mathematical concepts used to achieve results where configuration and troubleshooting of technical systems is required
- Practice and apply appropriate legal standards and mandates reflecting the most current laws and regulations in regard to technical system support
- Demonstrate the ability to participate in diverse team environments while engaged in technical projects
In addition, students who complete the program will demonstrate the following skills standards specific to information technology computer support:
- Install, configure and maintain client hardware and software
- Effectively troubleshoot hardware and software in “end user” environments
- Maintain and monitor customer service at helpdesk tier level one
A Computer Support I Certificate of Proficiency will be awarded upon successful completion of all required courses listed in the certificate section of this guide.
After completing initial enrollment counseling at South Puget Sound Community College it is important to contact a program advisor as soon as possible. (See Advisors information)
Additional Program Information
Information Technology Computer Support
Associate in Applied Science Degree
General Education Requirements
Distribution: AA, AAS, AS, DTA, COMMUNICATION, GER-CIS, AA-AAS-T-COMMUNICATION, AAS-COMMUNICATION: Reading/Writing, AAS-READING-WRITING
Choose one of the following:
Distribution: AA, AAS, AS, DTA, COMMUNICATION, AAS-SPEAKING-LISTENING, GER-CIS, AA-AAS-T-COMMUNICATION
Distribution: AAS, AAS-COMPUTATION
Choose 3-5 credits
DIVERSITY REQUIREMENT: South Puget Sound Community College requires all new students as of summer 2005 seeking an Associate Degree to complete a “diversity” course which meets the college criteria for listing as a diversity course and has been approved for such listing by the college Instructional Council prior to the student enrolling in the class.
Effective Catalog Year 2017-2018, Revised March 21, 2017