Clerk/Receptionist (Customer Service Specialist) - Certificate of Proficiency

Business, Finance & Office Administration Pathway

30-32 Credits   |   4 Quarters

Pathway at a Glance

You have an eye for opportunity and demand—learn how to organize, plan, manage, and play a key role in the fast-paced and growing world of business. From small businesses to Fortune 500 environments, your future as an accountant, advertising executive, or administrative assistant begins in our Business, Finance, and Office Administration Pathway.

 

Pathway Map (PDF)

Courses by Quarter
Quarter Plan: 
Quarter 1

Transition Studies Students have several options for their starting point. Some students may start in our Transition Studies programs: Adult Basic Education, English as a Second Language, Digital Literacy, and High School+.

Quarter 2

CCS101 Pathways to Success 3 Credits Search Schedule
Cultivates the mind-set and skills necessary for students to become confident, reflective, self-directing, and successful learners. Prerequisite: Eligible for ENGL 090 or higher.

Choose One 3 - 5cr

OFTEC100 Introduction to Computer Concepts & Applications 5 Credits Search Schedule
Introduces basic computer concepts for a new computer user. Students receive computer instruction on word processing, spreadsheet, database, and presentation graphics software. Prerequisite: None.
-OR-
OFTEC108 Introduction to Microsoft Office 3 Credits Search Schedule
Introduces the software components of Microsoft Office: Word, Excel, PowerPoint and Access. Prerequisite: None.

 

OFTEC111 Keyboarding I 2 Credits Search Schedule
Introduces the alphabetic, numeric, and symbol keys by touch. Focuses on wellness and ergonomic issues while developing keyboarding skills up to 35 wpm. Students can test out of this class by demonstrating proficiency on a placement test. Prerequisite: None.
OFTEC105 Filing 2 Credits Search Schedule
Introduces basic indexing and filing rules as they relate to alphabetic, geographic, subject, and numeric filing systems for records management. Prerequisite: None.

Quarter 3

OFTEC112 Skill Building 2 Credits Search Schedule
Continues development of keyboarding skills with an emphasis on ergonomically correct technique. Students can test out of this class by demonstrating proficiency on a placement test. Prerequisite: OFTEC 111.
OFTEC165 Office Procedures 5 Credits Search Schedule
Covers managing day-to-day activities to keep an office running efficiently and effectively. Discusses professional and ethical scenarios. OFTEC 108 recommended prior to enrollment or taken concurrently. Prerequisite: None.

Quarter 4

OFTEC150 Formatting I 4 Credits Search Schedule
Covers basic formatting of business letters, memorandums, tables, and reports using word processing software, including keyboarding skill development and language arts concepts. The ability to type 30 words per minute (wpm) by touch is recommended. Prerequisite: OFTEC 108 or OFTEC 136.
OFTEC136 Microsoft Word I 5 Credits Search Schedule
Prepares students to use the features of Microsoft Word software to create a variety of documents for business or personal use. The ability to type at least 25 words per minute (wpm) is recommended. Prerequisite: OFTEC 100 or OFTEC 108.
OFTEC125 Digital Productivity Tools 4 Credits Search Schedule
Introduces web-based tools used for office productivity and workflow management. Includes personal information systems and file sharing. Prerequisite: None.

Print Pathway Map
Program Student Learning Outcomes

At the completion of the Office Technology and Administration Program, the successful student will be able to:

  • Apply critical thinking, professional practices, and efficient techniques to complete job tasks
  • Communicate clearly and professionally with clients, supervisor, and coworkers
  • Evaluate a workplace problem and apply appropriate strategies and valid reasoning to process quantitative and symbolic data
  • Recognize ethical dilemmas in the workplace and evaluate the consequences
  • Identify and adjust to workplace differences in order to operate collaboratively and effectively

In addition, students who complete the program will demonstrate the following skills standards:

  • Demonstrate the ability to maintain proficiency with evolving technologies
Helpful Notes

Students should take enough keyboarding classes (OFTEC 111, 112, and 113) to achieve a minimum typing speed for this certificate program--30 words per minute.  Students who can keyboard by touch  may be eligible to bypass this class and still receive credit through the college’s advanced standing process.  See a faculty advisor to discuss this option.

 

Revision Date: 
Monday, May 24, 2021