Clerk/Receptionist (Customer Service Specialist) - Certificate of Proficiency

Business, Finance & Office Administration Pathway

30-32 Credits   |   4 Quarters

Pathway at a Glance

You have an eye for opportunity and demand—learn how to organize, plan, manage, and play a key role in the fast-paced and growing world of business. From small businesses to Fortune 500 environments, your future as an accountant, advertising executive, or administrative assistant begins in our Business, Finance, and Office Administration Pathway.


Pathway Map (PDF)

Courses by Quarter
Quarter Plan: 
Program Student Learning Outcomes

At the completion of the Office Technology and Administration Program, the successful student will be able to:

  • Apply critical thinking, professional practices, and efficient techniques to complete job tasks
  • Communicate clearly and professionally with clients, supervisor, and coworkers
  • Evaluate a workplace problem and apply appropriate strategies and valid reasoning to process quantitative and symbolic data
  • Recognize ethical dilemmas in the workplace and evaluate the consequences
  • Identify and adjust to workplace differences in order to operate collaboratively and effectively

In addition, students who complete the program will demonstrate the following skills standards:

  • Demonstrate the ability to maintain proficiency with evolving technologies
Helpful Notes

Students should take enough keyboarding classes (OFTEC 111, 112, and 113) to achieve a minimum typing speed for this certificate program--30 words per minute.  Students who can keyboard by touch  may be eligible to bypass this class and still receive credit through the college’s advanced standing process.  See a faculty advisor to discuss this option.


Revision Date: 
Monday, May 24, 2021