Clerk/Receptionist (Customer Service Specialist)
Credits: 27-32 | Length of Program: 2 quarters
Subject: Office Technology and Administration
Clerk/Receptionist (Customer Service Specialist) - Certificate of Proficiency
The Clerk/Receptionist Certificate prepares the student to perform basic tasks in computer applications; in assisting clients/customers with procedures, appointments, or inquiries; and in handling documents. Full-time students typically complete this program in three quarters, if basic skills and/or pre-college are completed.
Graduates may work with state, county, or other municipal agencies as well as private industry. Typical duties may include formatting documents, composing business correspondence, filing, and performing receptionist functions. See Business » Office Technology and Administration for more career and employment information.
At the completion of the Office Technology and Administration Program, the successful student will be able to:
- Apply critical thinking, professional practices, and efficient techniques to complete job tasks
- Communicate clearly and professionally with clients, supervisor, and coworkers
- Evaluate a workplace problem and apply appropriate strategies and valid reasoning to process quantitative and symbolic data
- Identify and adjust to workplace differences in order to operate collaboratively and effectively
- Recognize ethical dilemmas in the workplace and evaluate the consequences
- Demonstrate the ability to maintain proficiency with evolving technologies
All students required to complete precollege Math or English coursework must complete HDEV 101: Enhancing Student Success (3 credits) within their first two quarters of attendance.
Effective Catalog Year 2018-2019
The Clerk/Receptionist (Customer Service Specialist) program takes a minimum of two quarters of full-time studies for the certificate.
Students should take enough keyboarding classes (OFTEC 111, 112, and 113) to achieve a minimum typing speed for this certificate program--30 words per minute. Students who can keyboard by touch may be eligible to bypass this class and still receive credit through the college’s advanced standing process. See a faculty advisor to discuss this option.