Clerk/Receptionist (Customer Service Specialist) - Certificate of Proficiency
Business, Finance & Office Administration Pathway
30-32 Credits | 4 Quarters
You have an eye for opportunity and demand—learn how to organize, plan, manage, and play a key role in the fast-paced and growing world of business. From small businesses to Fortune 500 environments, your future as an accountant, advertising executive, or administrative assistant begins in our Business, Finance, and Office Administration Pathway.
Transition Studies Students have several options for their starting point. Some students may start in our Transition Studies programs: Adult Basic Education, English as a Second Language, Digital Literacy, and High School+.
Choose One 3 - 5cr
At the completion of the Office Technology and Administration Program, the successful student will be able to:
- Apply critical thinking, professional practices, and efficient techniques to complete job tasks
- Communicate clearly and professionally with clients, supervisor, and coworkers
- Evaluate a workplace problem and apply appropriate strategies and valid reasoning to process quantitative and symbolic data
- Recognize ethical dilemmas in the workplace and evaluate the consequences
- Identify and adjust to workplace differences in order to operate collaboratively and effectively
In addition, students who complete the program will demonstrate the following skills standards:
- Demonstrate the ability to maintain proficiency with evolving technologies
Students should take enough keyboarding classes (OFTEC 111, 112, and 113) to achieve a minimum typing speed for this certificate program--30 words per minute. Students who can keyboard by touch may be eligible to bypass this class and still receive credit through the college’s advanced standing process. See a faculty advisor to discuss this option.