Clerk/Receptionist (Customer Service Specialist)

Certificate of Proficiency

Credits: 30-32  |   Length of Program: 2 quarters

Subject: Office Technology and Administration

Clerk/Receptionist (Customer Service Specialist) - Certificate of Proficiency

The Clerk/Receptionist Certificate prepares the student to perform basic tasks in computer applications; in assisting clients/customers with procedures, appointments, or inquiries; and in handling documents. Full-time students typically complete this program in three quarters, if basic skills and/or pre-college are completed.


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Career Opportunities

Graduates may work with state, county, or other municipal agencies as well as private industry. Typical duties may include formatting documents, composing business correspondence, filing, and performing receptionist functions. See Business, Finance & Office Administration » Office Technology and Administration for more career and employment information.

Length of Program

The Clerk/Receptionist (Customer Service Specialist) program takes a minimum of two quarters of full-time studies for the certificate.

Application Process / How to Apply

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Program Student Learning Outcomes

At the completion of the Office Technology and Administration Program, the successful student will be able to:

  • Apply critical thinking, professional practices, and efficient techniques to complete job tasks
  • Communicate clearly and professionally with clients, supervisor, and coworkers
  • Evaluate a workplace problem and apply appropriate strategies and valid reasoning to process quantitative and symbolic data
  • Recognize ethical dilemmas in the workplace and evaluate the consequences
  • Identify and adjust to workplace differences in order to operate collaboratively and effectively

In addition, students who complete the program will demonstrate the following skills standards:

  • Demonstrate the ability to maintain proficiency with evolving technologies
Ed Plan / Class List
Additional Information

Students should take enough keyboarding classes (OFTEC 111, 112, and 113) to achieve a minimum typing speed for this certificate program--30 words per minute.  Students who can keyboard by touch  may be eligible to bypass this class and still receive credit through the college’s advanced standing process.  See a faculty advisor to discuss this option.

Revision Date: 
May 1, 2020