Clerk/Receptionist (Customer Service Specialist)

Certificate of Proficiency

Credits: 30-32 | Length of Program: 2 quarters

Subject: Office Technology and Administration

Clerk/Receptionist (Customer Service Specialist) - Certificate of Proficiency

The Clerk/Receptionist Certificate prepares the student to perform basic tasks in computer applications; in assisting clients/customers with procedures, appointments, or inquiries; and in handling documents. Full-time students typically complete this program in three quarters, if basic skills and/or pre-college are completed.

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Career Opportunities

Graduates may work with state, county, or other municipal agencies as well as private industry. Typical duties may include formatting documents, composing business correspondence, filing, and performing receptionist functions. See Business, Finance & Office Administration » Office Technology and Administration for more career and employment information.

Length of Program

The Clerk/Receptionist (Customer Service Specialist) program takes a minimum of two quarters of full-time studies for the certificate.

Application Process / How to Apply

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Program Student Learning Outcomes

At the completion of the Office Technology and Administration Program, the successful student will be able to:

Apply critical thinking, professional practices, and efficient techniques to complete job tasks
Communicate clearly and professionally with clients, supervisor, and coworkers
Evaluate a workplace problem and apply appropriate strategies and valid reasoning to process quantitative and symbolic data
Recognize ethical dilemmas in the workplace and evaluate the consequences
Identify and adjust to workplace differences in order to operate collaboratively and effectively

In addition, students who complete the program will demonstrate the following skills standards:

Demonstrate the ability to maintain proficiency with evolving technologies

Ed Plan / Class List

Required Courses

CCS101 Pathways to Success 3 Credits Search Schedule

Cultivates the mind-set and skills necessary for students to become confident, reflective, self-directing, and successful learners. Prerequisite: Eligible for ENGL 090 or higher.

OFTEC100 Introduction to Computer Concepts & Applications 5 Credits Search Schedule

Introduces basic computer concepts for a new computer user. Students will receive computer instruction on word processing, spreadsheet, database, and presentation graphics software. Prerequisite: None.

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OFTEC108 Introduction to Microsoft Office 3 Credits Search Schedule

Introduces the software components of Microsoft Office: Word, Excel, PowerPoint and Access. Prerequisite: None.

OFTEC105 Filing 2 Credits Search Schedule

Introduces basic indexing and filing rules as they relate to alphabetic, geographic, subject, and numeric filing systems for records management. Prerequisite: None.

OFTEC111 Keyboarding 2 Credits Search Schedule

Introduces the alphabetic, numeric, and symbol keys by touch. Focuses on wellness and ergonomic issues while developing keyboarding skills. Students can test out of this class by demonstrating proficiency on a placement test. Prerequisite: None.

OFTEC112 Skill Building 2 Credits Search Schedule

Continues development of keyboarding skills with an emphasis on ergonomically correct technique. Students can test out of this class by demonstrating proficiency on a placement test. Prerequisite: OFTEC 111.

OFTEC125 Digital Productivity Tools 4 Credits Search Schedule

Introduces web-based tools used for office productivity and workflow management. Includes personal information systems and file sharing. Prerequisite: None.

OFTEC136 Microsoft Word I 5 Credits Search Schedule

Prepares students to use the features of Microsoft Word software to create a variety of documents for business or personal use. The ability to type at least 25 words per minute (wpm) is recommended. Prerequisite: OFTEC 100 or OFTEC 108.

OFTEC150 Formatting I 4 Credits Search Schedule

Covers basic formatting of business letters, memorandums, tables, and reports using word processing software, including keyboarding skill development and language arts concepts. The ability to type 30 words per minute (wpm) by touch is recommended. Prerequisite: OFTEC 108 or OFTEC 136.

OFTEC165 Office Procedures 5 Credits Search Schedule

Covers managing day-to-day activities to keep an office running efficiently and effectively. Discusses professional and ethical scenarios. OFTEC 108 recommended prior to enrollment or taken concurrently. Prerequisite: None.

Effective Catalog Year 2020-2021

Additional Information

Students should take enough keyboarding classes (OFTEC 111, 112, and 113) to achieve a minimum typing speed for this certificate program--30 words per minute. Students who can keyboard by touch may be eligible to bypass this class and still receive credit through the college’s advanced standing process. See a faculty advisor to discuss this option.

Revision Date:

May 1, 2020