Building Resilient Teams

In the workplace today, it’s easy for teams to succumb to ways of working that don’t inspire their best efforts despite everyone’s best intentions.

As human beings we have two different ways of regulating: either connect or protect. Resilient teams regulate in connect the vast majority of the time. They are connected with who they are as individuals, with each other, and with their team purpose. They know how to create synergy with each other. They know their strengths and weaknesses. They trust each other. Their experience at work is mostly enjoyable, engaging, and high performing.

Resilient teams have:

  • Transparency: Open sharing and discussion, more truth telling
  • Greater commitment to problem solving and solution making
  • Better teamwork: More helping and increased ability to receive help
  • Cognitive flexibility: Ability to brainstorm, imagine solutions, create aspirations, envision goals
  • Conversational agility: redirecting conversations toward productive outcomes and respectful processes
  • Improved focus
  • Greater appreciation for diversity
  • Deeper Learning

Biologically, our connect systems stimulate feel-good hormones, most important of which are oxytocin (trust), dopamine (reward, motivation) and serotonin (satisfaction, pleasure). These hormones not only help us feel good but also elicit our best thinking, as well as our most focused and sustainable efforts.

In contrast, our protect systems kick in when we don’t trust those around us and when we feel stressed out. In these cases, the hormone cortisol (stress, fight/flight) helps us take quick, intense action but can leave us impaired both mentally and physically in the long run. When using our protect systems for too long we see symptoms like:

  • Increased presenteeism (doing as little as possible) and absenteeism
  • Lack of sharing, teamwork
  • Feeling ragged and defensive
  • Decreased ability to focus
  • Less growth and development

Below are the four courses required to complete the Resilient Teams Certificate:

Motivational Strengths

Helps participants identify what they do best, that also gives them the most satisfaction. Learn how to apply your most meaningful, energizing, and effective actions at work (especially in tough situations) to create more resilience, sustainable efforts, and better outcomes.

"I came away with a clear sense of what truly motivates me. My perspective on what I can do has changed from ambivalent to enthusiastic. With each class I was able to identify my strengths, pinpoint my values and use new skills to truly support my goals."


Building A Team

Understand the psychology and biology behind how teams really work. Recognize where your team is, and learn how to build a solid, sustainable foundation for progress and collaboration. Create important team structures that help everything run smoothly. It tackles subjects such as how to run meetings, how teams move through stages with each other, and how to create a team charter. These structures are necessary for continued safety, trust, and productivity.  

"Great course that I recommend we do annually. We were all involved and really enjoyed the exercises we did as a group."


Creating Psychological Safety Through Conversations

Learn how to utilize conversations to create a sense of safety with your team that inspires trust, creativity, information sharing, productivity and wellbeing. Psychological safety has turned out to be the #1 predictor of team performance in studies from organizations such as Google, Harvard, and Simon Fraser University. Everything in team life runs through conversations of one kind or another. Conversations are interactions that could include email, texting, and in-person exchanges that are both verbal and non-verbal. Psychological safety is a precedent to stimulating oxytocin (trust, wellbeing, longevity) and our ability to bond. Without psychologically safe conversations, a team will not be resilient.

"The best course I've taken with this type of material. These tools will serve in all facets of my life for the rest of my life."


Strengths of Difference

Turn your blind spots into opportunities for collaboration, your annoyances into strategic partnerships. Learn how to transform differences that often show up as misunderstandings into complementary strengths. This course covers the whole gamut of oxytocin, dopamine and serotonin. It creates trust and safety (oxytocin) by helping participants see how our cognitive differences can lead to synergies instead of communication breakdowns. It also helps reinforce the different types of work we are cut out to do, due to our cognitive makeup. It helps participants make sense of what types of work leave them flat versus work that inspires them. 

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"The Thrive At Work team is amazing. Great instructors with real world experience that is invaluable."

"There were a lot of concrete, actionable tools that I think will be really helpful."

"This class was came highly recommended to me. I was afraid of being disappointed but instead was impressed with all I learned."