Navigate360 for Employees

Student Success Tech at SPSCC

Welcome to Navigate360!

Navigate360 is the tool SPSCC staff and faculty use to support students throughout their time at the college. You can view student profiles, schedule appointments, build academic plans, and raise alerts when a student may need extra help. It also helps you connect students with the right people in their success network so no one falls through the cracks.

Use the guides on this page to learn how to get the most out of Navigate360 in your role.

Note: Depending on your level of access some of the listed features may not be available to you. Please work with your care until lead if you need more access. 

Login to Navigate360

Use Single Sign On (SSO) to login to Navigate360 with your ClipperID and passphrase. You can access via the Quick Links Employees page >

Employee Tools & Tips

New to Navigate360 or need a refresher? Start here. Navigate360 is the tool SPSCC staff and faculty use to support students throughout their time at the college. You can view student profiles, schedule appointments, build academic plans, and raise alerts when a student may need extra help.

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How to Access Help and Report Issues

Find out where to go for help and who to contact when something in Navigate360 is not working.

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User Account and Profile Setup

Set up your profile and settings so students and colleagues see the right information about you.

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Creating Availabilities for Yourself

Set up times students can book with you, and update them when your schedule changes.

The Student Profile puts the most important information about a student in one place. These guides show you what the profile can tell you, how to use it to prepare for meaningful conversations, and how the Student Profile Agent can give you a quick summary.

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The Student Profile Overview Tab

Learn what each section of the Overview tab shows and what actions you can take right from the profile.

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Using the Student Profile to Prepare for Student Meetings

Use each tab of the profile to get ready for a meeting, with questions to consider before the student arrives.

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Student Profile Agent

Ask an AI tool questions about a student and get a quick summary pulled from their records.

Need to reach a specific group of students or check on your caseload? These guides show you how to search for students, save lists you use often, and pull reports on student activity.

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Advanced Search

Build a custom group of students by layering filters, then save the search to run again later.

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Student Lists

Create and manage lists of students you want to keep track of or reach out to.

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Reports

Build reports on appointments, alerts, enrollment, and more, and save or schedule the ones you use most.

Navigate360 gives you several ways to connect with students, from a quick message to one student to reaching a whole group at once. These guides show you how to send messages, invite students to appointments, share surveys, and guide students through important tasks.

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Messaging Students

Email or text one or more students, see past conversations, and use templates to send common messages faster.

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Messaging Campaigns in Navigate360

Send the same email or text to a group of students and track who received it.

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Appointment Campaigns in Navigate360

Invite a group of students to schedule an appointment with you and track who signs up.

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Survey Campaigns in Navigate360

Send a survey to a group of students to complete in Navigate360 Student and track their responses.

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Journeys

See how students use Journeys to work through key steps toward their goals, like onboarding or preparing for graduation, and track their progress along the way.

When you notice a student might be struggling, Navigate360 helps you get the right people involved. These guides show you how to raise an alert and how cases help staff across departments work together to follow up.

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Managing Alerts

Issue an alert when a student may need extra support, and see what happens after you send it.

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Understanding and Managing Cases

Learn how cases open from alerts and how to view, manage, and follow up on them with other departments.

Looking for something not covered here? The EAB Help Center has guides on every Navigate360 feature, written by the company that makes the platform. You can search by topic or feature name to find step by step instructions, videos, and updates.

Visit the EAB Help Center: https://helpcenter.eab.com/hc/en-us

Keep in mind that EAB’s guides are written for all colleges, so some features or settings may look different at SPSCC. If something doesn’t match what you see, or you’re not sure who to ask, check the How to Access Help and Report Issues guide in the Getting Started section.