Information Technology Pathway

Information Technology Computer Support

Associate in Applied Science

Put your passions to work in one of the most relevant and in-demand industries—Information Technology. Become a BIM technician, game developer, civil engineer, cybersecurity guru, or IT network engineer and work in virtually any industry and any country. Take your next step into our Information Technology Pathway.

At the completion of the Information Technology Computer Support Program, the successful student will be able to: 

  • Utilize applied skills with fundamental concepts to achieve design, planning, deployment and management goals where systems related technology and services are employed
  • Demonstrate clear and concise communication throughout the management hierarchy through the use of oral and written forms
  • Demonstrate an understanding of industry related mathematical concepts used to achieve results where configuration and troubleshooting of technical systems is required
  • Practice and apply appropriate legal standards and mandates reflecting the most current laws and regulations in regard to technical system support
  • Demonstrate the ability to participate in diverse team environments while engaged in technical projects
  • Install, configure and maintain client hardware and software
  • Effectively troubleshoot hardware and software in “end user” environments
  • Maintain and monitor customer service at helpdesk tier level one

Quarter Plan

Search Schedule

Quarter 1

Students have several options for their starting point. Some students may start in our Transition Studies programs: Adult Basic Education, ESL, High School+, and Basic Computer Skills.

Quarter 2

MATH101 5cr Technical Mathematics I
Covers the theories and applications of mathematics used in technical fields with emphasis on problem solving strategies, measurement, algebra, geometry, unit conversions and the metric system. Fees: $12.00 Natural Applied Science Course Fee

CCS101 3cr Pathways to Success
Cultivates the mind-set and skills necessary for students to become confident, reflective, self-directing, and successful learners.
Choose One:

ENGL090 5cr Integrated Reading and Writing I
Introduces students to college-level reading and writing. Focuses on reading strategies, critical thinking, and writing unified paragraphs. ENGL 090 classes are combined with ENGL 095 classes, and students who demonstrate ENGL 095 proficiency may earn ENGL 095 credit. Prerequisite: Appropriate placement or an �S� in ABE 054, ABE 055, ESL 065, ESL 066, IE 065, or IE 066.
ENGL095 5cr Integrated Reading and Writing II
Prepares students for entry into college-level writing courses. Focuses on reading analytically, thinking critically, and writing coherent, well-supported texts. Prerequisite: Appropriate placement based on Reading & English CPT scores or transition test.

Quarter 3

CNA100 5cr Introduction to Networking
Introduces foundational concepts designed to prepare the student for more advanced networking concepts. Introduces terms and technologies commonly seen in a computer network. Fees: $75.00 Computer Course Fee - CNA

CNA113 5cr PC Operating Systems
Introduces PC operating systems with an emphasis on support user software, operating systems, basic networking concepts, troubleshooting, and diagnostics. Fees: $75.00 Computer Course Fee - CNA

Choose One:

ENGL098 5cr Transitional English Composition
Introduces strategies and techniques writers use to convey ideas and participate in multiple discourse communities. Focuses on both the process and product of composing. English 098 classes are combined with English 101 classes, and students who demonstrate English 101 proficiency may earn ENGL& 101 credit. Prerequisite: Appropriate placement OR a 'C' or better in ENGL 095. Fees: $12.00 Humanities/Communications Course Fee
ENGL&101 5cr English Composition I
Develops strategies and techniques writers use to convey ideas and participate in multiple discourse communities. Focuses on both the process and product of composing. Fees: $12.00 Humanities/Communications Course Fee

Quarter 4

CNA101 5cr Cisco I
Covers network architecture and function. Introduces protocol communication, network configuration and troubleshooting. Fees: $75.00 Computer Course Fee - CNA

CNA121 5cr Microsoft Workstation
Expands student understanding of operating systems through focused study of the Windows Client OS within Client-Server networks. Prepares students for Microsoft Desktop certification. Fees: $75.00 Computer Course Fee - CNA

CNA120 5cr Command Line Interface
Introduces the use of the Windows command line and PowerShell interfaces to manage and manipulate Windows Operating systems. Fees: $75.00 Computer Course Fee - CNA

Quarter 5

CNA150 5cr Cisco II
Covers the architecture, components, and operations of Cisco routers and switches in a small network. Includes configuration of routers and switches for basic functionality. Fees: $75.00 Computer Course Fee - CNA

CNA125 3cr IT Soft Skills (RETIRED)
Emphasizes User Centered Design and introduces human behavior utilizing the DISC (Dominance, Influence, Steadiness, and Compliance) assessment model as it relates to the information technology environment. Prerequisite: None.
Choose One Human Relations / Diversity (5cr)

KINS150 5cr Intro to Adaptive Physical Activity: Diversity
Explores the purpose, design, development and use of adaptive physical activities that benefit people with disabilities. Includes a culminating hands-on project to develop an adapted physical recreation device in partnership with local physical and/or occupational therapists. Prerequisite: None. Fees: $35.00 Natural Applied Science Lab Fee
PSYC116 5cr Psychology of Human Relations: Diversity
Introduces students to the psychology of human relationships. Examines how thoughts, feelings, and behaviors impact communication in a multicultural world. Fees: $12.00 Social Science/Business Course Fee
CMST&210 5cr Interpersonal Communication: Diversity
Focuses on understanding and developing interpersonal communication skills needed to build and maintain healthy one-on-one relationships in both personal and professional contexts. Examines how diverse communication styles can impact relationships. Prerequisite: None. Fees: $12.00 Humanities/Communications Course Fee
CMST240 5cr Intercultural Communication: Diversity (RETIRED)
Introduces intercultural communication theories and concepts with applications. Explores the communication processes when people enter new cultural context or interact with people who have different cultural identities. Fees: $12.00 Humanities/Communications Course Fee
HUM121 5cr Multicultural America: Diversity
Explores the history, cultures, and contributions of race and ethnic groups in the United States and the complex notion of an 'American' identity. Analyzes the impacts of power, privilege, and socialization on our understanding of race and ethnicity. Fees: $12.00 Humanities/Communications Course Fee

Quarter 6

CNA210 5cr Introduction to Network Security
Introduces network security concepts and terms from a global perspective. Explores a wide range of security topics including managerial, operational, and technical. Prepares students for the CompTIA Security+ exam. Fees: $75.00 Computer Course Fee - CNA

CNA122 5cr Microsoft Server
Introduces the Microsoft Windows server operating system and Microsoft Client-Server networks. Includes implementation of a core Windows Server Infrastructure into host and compute environments. Fees: $75.00 Computer Course Fee - CNA
Choose One

OFTEC108 3cr Introduction to Microsoft Office
Introduces the software components of Microsoft Office: Word, Excel, PowerPoint and Access. Prerequisite: None. Fees: $12.00 Applied Tech Course Fee
OFTEC141 5cr Microsoft Excel
Covers Excel worksheet and workbook concepts and functions. Introduces advanced topics such as database functions and macros. Fees: $12.00 Applied Tech Course Fee

Quarter 7

CNA130 5cr Introduction to Linux/Unix
Introduces Linux operating systems from the perspective of a new user. Covers how to install, maintain, and configure a Linux operating system. Explores the shell interface, utilities, and basic characteristics of the operating system. Fees: $75.00 Computer Course Fee - CNA

CNA221 5cr Windows Server Administration
Explores how to deploy and maintain a Windows Server network infrastructure in an enterprise environment, including DNS, DHCP, remote access, and distributed network solutions. Requires a strong understanding of the Windows client and Server operating systems. Fees: $75.00 Computer Course Fee - CNA
Choose One

OFTEC260 5cr Business Communication
Explores the principles of effective communication in business, emphasizing the human relations factor through correspondence, report writing, and an oral presentation. Fees: $12.00 Applied Tech Course Fee
ENGL&235 5cr Technical Writing
Introduces technical writing skills necessary to communicate effectively in the workplace. Emphasizes written documents, successful teamwork strategies, and ethical considerations in workplace communication. Fees: $12.00 Humanities/Communications Course Fee

Quarter 8

OFTEC125 4cr Digital Productivity Tools
Introduces web-based tools used for office productivity and workflow management. Includes personal information systems and file sharing. Prerequisite: None. Fees: $12.00 Applied Tech Course Fee

CNA112 5cr PC Workstation Technical Support
Provides instruction on complete tear down and reassembly of PC Workstations including software configuration and troubleshooting of common hardware installation issues. Fees: $75.00 Computer Course Fee - CNA

CNA290 5cr Cooperative Work Experience/Internship
Cooperative Work Experience (Co-op) is an academic internship program that integrates a student's classroom study with planned supervised learning in positions related to the student's program of study or area of interest. Students are awarded credit and a grade not for the work itself, but for the demonstration of learning which occurs in and throughout the work experience. *This course is 2-4 credits* Fees: $15.00 Co-op Instruction Course Fee


Note: CNA290 must be arranged through the Program Coordinator for Co-op Work Experience / Internships.

Revision Date: 

Tuesday, May 08, 2023