Information Technology Pathway

Computer Support I

Certificate of Proficiency

Put your passions to work in one of the most relevant and in-demand industries—Information Technology. Become a BIM technician, game developer, civil engineer, cybersecurity guru, or IT network engineer and work in virtually any industry and any country. Take your next step into our Information Technology Pathway.

At the completion of the Information Technology Computer Support Program, the successful student will be able to:

  • Utilize applied skills with fundamental concepts to achieve design, planning, deployment and management goals where systems related technology and services are employed
  • Demonstrate clear and concise communication throughout the management hierarchy through the use of oral and written forms
  • Demonstrate an understanding of industry related mathematical concepts used to achieve results where configuration and troubleshooting of technical systems is required
  • Practice and apply appropriate legal standards and mandates reflecting the most current laws and regulations in regard to technical system support
  • Demonstrate the ability to participate in diverse team environments while engaged in technical projects
  • Install, configure and maintain client hardware and software
  • Effectively troubleshoot hardware and software in “end user” environments
  • Maintain and monitor customer service at helpdesk tier

Quarter Plan

Search Schedule

Quarter 1

Students have several options for their starting point. Some students may start in our Transition Studies programs: Adult Basic Education, ESL, High School+, and Basic Computer Skills.

Quarter 2

CCS101 3cr Pathways to Success
Cultivates the mind-set and skills necessary for students to become confident, reflective, self-directing, and successful learners.

CNA112 5cr PC Workstation Technical Support
Provides instruction on complete tear down and reassembly of PC Workstations including software configuration and troubleshooting of common hardware installation issues. Fees: $75.00 Computer Course Fee - CNA

CNA113 5cr PC Operating Systems
Introduces PC operating systems with an emphasis on support user software, operating systems, basic networking concepts, troubleshooting, and diagnostics. Fees: $75.00 Computer Course Fee - CNA

Quarter 3

CNA100 5cr Introduction to Networking
Introduces foundational concepts designed to prepare the student for more advanced networking concepts. Introduces terms and technologies commonly seen in a computer network. Fees: $75.00 Computer Course Fee - CNA

CNA120 5cr Command Line Interface
Introduces the use of the Windows command line and PowerShell interfaces to manage and manipulate Windows Operating systems. Fees: $75.00 Computer Course Fee - CNA

CNA125 3cr IT Soft Skills (RETIRED)
Emphasizes User Centered Design and introduces human behavior utilizing the DISC (Dominance, Influence, Steadiness, and Compliance) assessment model as it relates to the information technology environment. Prerequisite: None.

Quarter 4

CNA121 5cr Microsoft Workstation
Expands student understanding of operating systems through focused study of the Windows Client OS within Client-Server networks. Prepares students for Microsoft Desktop certification. Fees: $75.00 Computer Course Fee - CNA

OFTEC108 3cr Introduction to Microsoft Office
Introduces the software components of Microsoft Office: Word, Excel, PowerPoint and Access. Prerequisite: None. Fees: $12.00 Applied Tech Course Fee

OFTEC125 4cr Digital Productivity Tools
Introduces web-based tools used for office productivity and workflow management. Includes personal information systems and file sharing. Prerequisite: None. Fees: $12.00 Applied Tech Course Fee

Revision Date: 
Tuesday, May 08, 2023