Q: What is the process to get samples tested?
A: Fill out a sample submission form on our website. The laboratory will reach out to you to set up a sample drop-off date and time using your preferred contact method. Label your samples with "Samples for Analysis Only" and transport them to the lab at 4200 Capitol Blvd SE Tumwater, WA 98501. Call the lab when you arrive at 360-706-6680.
Q: Who is testing my sample?
A: Fully trained staff and students of Tumwater Falls Laboratory will test your sample. They perform annual demonstrations of proficiency for each test method and have their sample and quality control results checked by the Laboratory Manager before data is released to you.
Q: What is the standard turnaround time?
A: Results are issued 1-5 business days after receipt by the laboratory. Turnaround times are approximate. Laboratory staff will work to accommodate special requests when possible.
Q: How are reports issued?
A: Reports are issued as PDFs to the email address(es) provided on the sample submission form. Reports are issued to other individuals only with written approval from the client listed on the sample submission form. Laboratory staff are trained to keep client results in confidence to protect the integrity of the client's brand.
Q: What are your payment terms?
A: Tumwater Falls Laboratory accepts credit card payments. Each invoice carries a unique link enabling online payment after service. Terms are Net 30 days from the date the results and invoice are issued. Failure to pay within the net term period may lead to suspension of further services until outstanding invoices are resolved. Please indicate billing contact/address details on the sample submission form to ensure timely delivery of invoices.
